Terms and Conditions
About Us Electric Bike Factory is a trading name of Earth Cycles Ebikes Ltd who own and operate this website.
Please read the following information carefully before you make your purchase and should you have any questions, please email us on firstname.lastname@example.org.
By placing an order on Electric Bike Factory you are indicating that you have read and agree to the terms and conditions stated below.
Making A Purchase Browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
Payment must be received in full prior to delivery of goods.
We accept Visa, MasterCard, Switch, Solo, Delta, Visa Debit, American Express and PayPal. You can also contact us if you wish to pay by direct transfer to our bank account.
When you receive confirmation of your order, this acknowledges that we have received your order. It does not indicate that a contract exists between us. We will confirm acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. If your item is not available in stock, we will email you with the option to cancel your order if you would rather not wait, or choose an alternative product.
Shipping And Handling Standard delivery within the UK is included in the price for all bikes unless otherwise stated, however certain postcodes will attract an additional cost. Please contact us in advance of ordering if you are unsure about the charges that apply.
If you cancel or change your delivery date once you have been provided with a time slot, then an administration fee of £35 will apply. For this reason we advise you to only book a delivery date where you are available to take delivery at any time from 7am to 6pm.
Delivery Schedule Delivery will normally be within 5 days of you placing an order with us.
Free gifts offered with a product may not always be delivered with the product but should be delivered within 10 working days.
Although the best possible care will be taken to avoid damage to the property during a delivery or assembly, we are not liable for any damage caused.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges VAT (currently 20%) is included in the price for all orders made from the UK or the European Union. VAT may be exempted if you live outside the EU, although you may be liable for taxes within your own country on receipt of the goods.|
|Credit Card Security We use a SagePay payment gateway to process your payment. This gateway stores encrypted credit card details in order that we can take the payment and provide our customers with a refund without needing to contact them for card details. Your card details are not available to view, apart from the last four numbers and the encryption used meets the rigorous industry standard compliance level.|
Guarantee All products are covered by the manufacturer's warranty.
The length of this warranty and what it includes is listed against each product and is valid from the date of purchase. The warranty covers electronic and mechanical defects for this period excluding wear and tear. It excludes damage to materials and fabrics, except for any damage that is found immediately on delivery.
In the event of a problem with the product during the warranty period, our service team can be contacted by emailing us using the link on the store page. You will need to provide the following information:
Date of Purchase
Model number of Product
Description of problem
We will then advise our intended course of action. In the event that a repair to the product is to be undertaken, we will endeavour to repair the product at your premises. However, in exceptional circumstances (for instance, where there are repeated or multiple faults) we reserve the right to collect the product for delivery to our service warehouse where full diagnostics will be run.
The warranty covers the cost of all electronic and mechanical parts. It also covers associated labour cost of fitting these parts unless is deemed reasonable for the customer to fit the parts themselves.
An extended warranty is available on some products, for which the above terms apply.
Manufacturer's Specific Terms
If during this warranty period the materials prove to be defective, the manufacturer will replace any component that fails due to possible manufacturing defects, under the conditions specified below:
The equipment subject to warranty must be made available to the manufacturer for inspection and repair.
|Reaching Us If you need to reach us, please email us using the link on the store page.|
Returns Policy If you have purchased your product via the internet then your rights to return goods are protected under the EU Distance Selling Directive.
Tel: 0800 107 5209