Frequently Asked Questions

It's very normal to have a long list of questions about electric bikes - you're even more likely to have questions about how we convert a push bike to an electric bike. We've selected a few of the frequently asked questions below to help you.

If there's a question that you have that we haven't covered then please get in touch and we'll be delighted to answer your ebike questions.

What is an electric bike?
An electric bike has a battery powered motor that provides assistance when pedalling. The amount of assistance is governed by you, the rider, who can control the motor power via the handlebar mounted console.

How is an electric bike different from a normal bike?
An electric bike has a motor and a battery to add power to the normal pedalling action. The effect is that cycling becomes far easier, making pushing your bike up a hill a thing of the past.

What maintenance do I have to do on my electric bike?
An electric bike is no different from a traditional bike in that some routine maintenance is required. Therefore, checking tyres (pressure and tread wear), brake adjustment, and keeping all moving parts clean is essential. In addition, you also need to make sure that the battery is kept charged to ensure a long battery life.

How long does it take to fully charge the battery?
It depends on the battery, but typically it takes about 1.5 hours to charge to 80% battery capacity. A full charge may take up to 4 hours.

How far can I cycle on a full charge?
Again, this depends on the battery but typically it is possible to cycle up to 80km when using normal power mode. For bikes with ECO modes it's possible to achieve even higher distances.

How easy is it to change the battery?
Very easy. The ebikes are designed to allow the battery to be changed in a matter of seconds and it's something that you can do yourself if ever the need arises.

Do I need extra batteries?
It's not necessary to have multiple batteries. Some people do buy an additional battery so that they always have one on charge. This way, they're guaranteed to have a fully charged battery for their bike.

Can I buy extra batteries from you and are they expensive?
We can supply extra batteries for your bike. The cost depends upon the battery - where possible we've listed all of the batteries as products on this website.

What is the useful life of the battery?
It depends on which model of battery is fitted, but typically it is 100% for the first 30,000 km and 80% onwards

Can I use the bike without the battery being fitted or charged?
Yes - it's then just like using a traditional bike.

What is the specification of the motor?
The new evolution of ebike motors are brushless, which means that they are extremely quiet and very efficient. Outputs of the motors are listed against the specification of each bike.

What material is the frame made from?
It depends on the ebike, but we only stock those bikes that are made from high grade steel, aluminium or carbon. Cheap steel bikes are to be avoided because of the weight and propensity to rust.

What does an ebike it heavier than a traditional bike?
Because of the additional weight of the battery and motor, an ebike is heavier than a traditional bike. However, because the battery and motor technology has advanced so much over recent years, the extra weight isn't as much as you might expect - combined the battery and motor give an extra 7kg. However, bear in mind that the aluminium and carbon frames are so light that the overall weight of the ebike (typically less than 25kg) is still lighter than many traditional bikes.

Do electric bikes fit onto cycle carriers?
Yes - you can mount your electric bike on most types of car bike carrier, including boot and roof mounted carriers.

Do I need to pay road tax (vehicle excise duty) on an ebike?
No - electric bikes are exempt from road tax.

Do I need a driving license to use an electric bike?
In most cases, no. There is the odd exception for certain ebikes that have a high top speed, and these bikes will also need to be registered with the DVLA. Check the bike details to be sure, but in most cases you'll find that you don't need a license to use an ebike.

Is it possible to have a step through bike as an electric bike?
Yes, we have a range of bikes in stock. Pretty much all frame styles are compatible with electric bike kits. Mountain bikes; hybrid city bikes; step through bikes; folding bikes and even tandems can be converted.

What frame size do I need?

Hybrid - Leisure/Comfort/Sport/Commuter
Height Inside Leg Frame Size
4'10" 26" - 28" 14"
5'-0" 27" - 29" 15"
5'2" 27" - 29" 16"
5'4" 28" - 30" 17"
5'6" 28" - 30" 18"
5'8" 29" - 31" 19"
5'10" 30" - 32" 21"
6'0" 32" - 34" 22"

Mountain Bike
Height Inside Leg Frame Size
4'10" 26" - 28" 13"
5'-0" 27" - 29" 14", 15"
5'4" 28" - 30" 16", 17"
5'6" 29" - 31" 18", 19"
5'8" 30" - 32" 20"
5'10" 32" - 34" 21"
6'0" 33" - 35" 22"

Caring for your Electric Bike Battery

The following is a general guide to caring for your electric bike battery. Please ensure that you check your bike manual for any specific recommendations from the manufacturer.

When receiving the battery from new, fully charge it on a regular charge and it will be ready for use.

In regular use, keep the battery fully charged after every few short rides. If possible try to keep the battery between 50 and 95% charged, charging after 10 miles or so, at least once every two months and just before your next journey.

Letting the battery run empty on a regular basis will shorten its lifespan considerably.

Never charge the battery in freezing conditions. If the battery has been used in very cold conditions, allow it to warm up before charging.

If storing the battery for any length of time without use (over the winter say), try to keep it at around 50% charge, in a cool place inside, and if possible top up the charge a little every month or two. This will decrease the aging process of the battery (although every battery will slowly age whether used or not).

Lithium batteries deteriorate more quickly when stored at higher temperatures and when repeatedly fully discharged.

Here are a few tips:
  • When returning to use, charge the battery fully to prepare it for everyday use.
  • Keep your battery out of the weather whilst not riding the bike, preferably in a cool place inside.
  • Always use the charger supplied with the bike. Before charging, check that the rated input voltage matches the voltage level for your country. (For the UK it is 240V/50 AC)
  • Don’t open the charger shell in case of electrical injury.
  • To recharge the battery: unlock the battery, remove and connect to charger. Alternatively the battery can be recharged while still in place on the bike, if using this method, ensure that the main power key is in the correct position.
  • Ensure that you allow adequate time for charging: 4-6 hours is needed for a full charge.
  • To charge the battery: first connect the output plug of the charger properly with the charging socket of the battery and then connect the input plug of the charger with the mains supply. When the light is on charging is taking place.
  • When the light changes from red to green the battery is fully charged. After charging disconnect the charger from the battery case.
  • Always charge the battery indoors and away from damp areas or where water is used.
  • When charging keep both the battery and charger away from flammable materials or products. The charger will heat up when charging.
  • Lithium batteries, if treated correctly, will have a long life. At the end of its life, the battery should be recycled. The battery is deemed to have reached the end of its life when achieving 40% of its original capacity.