Buying from Electric Bike Factory
From our showroom in Guildford, Surrey, we supply electric bikes to customers throughout the UK.
We cater for everyone - if you find an electric bike on our site that you like the look of then we can deliver directly to your door.
For those customers that live within travelling distance, we have a well stocked showroom with all styles of bikes for you to try. In fact we're in an ideal setting for testing out electric bikes - we're based just off the A3 in Guildford and we even have a hill next to us which means you can see the effects of an electric powered bike on an incline. We would ask that you call or email before coming along to the showroom as we sometimes have to order the specific bike you're interested in.
All of the electric bikes that we supply come with a UK warranty so you have peace of mind should something go wrong with the bike - we're only a phone call or email away.
Electric bikes are still quite new to the UK and inevitably you'll have questions about how far a particular bike will go between charges; how long a battery will last; whether one brand of bike is better than another and so on. The good news is that you can contact us to ask us, either by calling us or by contacting us via the website. We'll always offer straightforward and clear advice and, because we build electric bikes, we generally know what we're talking about. It's all very well selling electric bikes but unless you've taken one apart or built one from the ground up then you don't necessarily know what makes a really good electric bike - our experience in building electric bikes gives us a unique insight and therefore we can offer sensible and practical advice.
So, when you buy an electric bike from EBF how does it work?
Once you've chosen the electric bike that you want, you can order online via our secure website or call us to place your order.
Once we have your order we assemble the bike to your exact requirements. The bikes are fully inspected and set up on delivery.
We offer a collection service, whereby you can collect from our store, or we can deliver anywhere in the UK using our specialist delivery team.
What happen's if something goes wrong with the bike?
If you have any issues we'll always resolve the problem for you even when you're not local to our Guildford base. You just need to contact us and we'll do the rest.