From our base in Stoke on Trent, Staffordshire, we supply electric bikes to customers throughout the UK. We also sell electric bike kits to customers through our other site Electric Bike Conversions.
We carefully select all of the products that we promote because our reputation depends on ensuring that we only offer the best possible Electric Bike at each price point. Therefore, if we don't promote a particular cycle, then it's because we've found something better for the same price.
We cater for everyone - if you find an electric bike on our site that you like the look of then we can deliver this to you fully assembled and ready to ride.
For those customers that live within travelling distance, we have a well stocked showroom with all styles of bikes for you to try. In fact we're in an ideal setting for testing out electric bikes - we're based on a quiet industrial estate which means that you can ride the bikes without worrying too much about traffic. We even have a hill next to us which means you can see the effects of an electric powered bike on an incline. We would ask that you call or email before coming along to the showroom - we have flexible opening hours which enables us to deliver bikes to our local customers at their convenience - if we know that you're on the way we'll be sure to be there for you.
All of the electric bikes and kits that we supply come with a UK warranty so you have peace of mind should something go wrong with the bike - we're only a phone call or email away.
How We Do Things Every single one of our customers matters to us. We care about the products that we offer and the service that we provide - it's really important to us that you feel that we've offered you the service that you expect. This is from the first time that you visit our site, through helping you with your purchasing decision, delivering to you on time and by offering you guidance and advice should you have any queries when you've received your Electric Bike.
Buying from Electric Bike Factpry We do our very best to ensure that our customers have a great buying experience when purchasing an electric bike from Electric Bike Factory. From the moment you first look at our site, through choosing your bike, taking delivery and using it, we'll be there to provide the support and guidance that you need. If you don't believe us, take a look at our customer testimonials.
Getting Advice Electric bikes are still quite new to the UK and inevitably you'll have questions about how far a particular bike will go between charges; how long a battery will last; whether one brand of bike is better than another and so on. The good news is that you can contact us to ask us, either by calling us or by contacting us via the website. We'll always offer straightforward and clear advice and, because we build electric bikes, we generally know what we're talking about. It's all very well selling electric bikes but unless you've taken one apart or built one from the ground up then you don't necessarily know what makes a really good electric bike - our experience in building electric bikes gives us a unique insight and therefore we can offer sensible and practical advice.
So, when you buy an electric bike from EBF how does it work? Once you've chosen the electric bike that you want, you can order online via our secure website or call us to place your order.
Once we have your order we assemble the bike to your exact requirements. The bikes are set up and ready to ride, meaning that the electric kit; brakes; gears, handlebars, pedals and so on are all on the bike - all you have to do when receiving the bike is ride it!! This is the only way that you should ever receive a bike - we've noticed a number of electric bike outlets in the UK that will deliver a boxed bike to you which you then have to assemble and set up. You wouldn't buy a car and then expect to fit the wheels yourself, so our aim is to deliver the electric bike to you in a ready to ride state.
We offer a collection service, whereby you can collect from our store, or we can deliver anywhere in the UK using our specialist delivery team. If you decide to have the bike delivered you get to choose your delivery day.
What happen's if something goes wrong with the bike? Put simply, we fix it!! All of the electric bikes and kits that we sell have a UK based warranty, so if your bike develops a fault during this period then we fix it free of charge.